FAQ

Shipping Timeframe

How long will it take for my order to ship? When can I expect delivery?

Shipping times vary by brand; some orders may ship the same business day, while others can take 1-2 days. Occasionally, unforeseen delays may extend this time. Generally, you can expect delivery within 4-7 days. If shipping takes longer, this will be noted on the product page.

We guarantee the quickest processing and shipping times in the industry, along with top-notch customer service.

Accepted Payment Methods

What payment options are available?

We accept the following payment methods: Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diners Club), Shop Pay, Apple Pay, Google Pay, Meta Pay, and PayPal.

Return Policy

What is your return policy?

We offer a 30-Day Money Back Guarantee on all items. You can find our full return policy at the bottom of the page.

Cancellation Policy

What if I need to cancel my order?

You can cancel your order for a full refund before it ships. Please contact us immediately at support@luxeprivehighticketecom.com to request a cancellation. Once shipped, the order falls under our 30-Day Return Policy.

Damaged Products

What should I do if my product is damaged?

Inspect the packaging upon arrival. If you notice any damage, even to the box, make a note of it when signing for delivery. If you can’t open the package but suspect damage, write “suspect damage” on the delivery receipt.

If your item arrives damaged, please send photos to support@luxeprivehighticketecom.com, and we will arrange for a replacement or compensation.

Placing an Order

How do I place an order?

To order online, click “Add To Cart” for your chosen product and proceed to checkout. Enter your shipping and billing details to complete your purchase.

To place an order by phone, call us at (833) 669-7353. You will receive immediate confirmation and we will begin processing your order right away.

Order Confirmation and Shipping Updates

How will I know when my order ships?

After placing your order, you will receive a confirmation email with credit card authorization and shipping/billing information. Once your order ships, you will receive an email with a tracking number.

If an item is out of stock, we will notify you via email or phone within one business day. We strive to keep all listed products in stock, but high demand can lead to quick sellouts.

Email Confirmation

Will I receive an order confirmation via email?

Yes, an order confirmation will be sent to the email address you provide. We recommend printing and saving this confirmation for your records. Ensure your email address is entered correctly to receive your confirmation.

Sales Tax

Do you charge sales tax?

We are based in Florida and only charge sales tax for orders shipped to Florida, potentially saving you hundreds compared to other retailers.

Changing an Order

Can I modify my order?

Yes, you can change your order without any fees by emailing us at support@luxeprivehighticketecom.com. We will adjust any price differences accordingly. Changes can only be made before the order is shipped.

For immediate assistance regarding your order status, email support@luxeprivehighticketecom.com or call (833) 669-7353.